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At Pingerbird, we want every learner to feel confident subscribing to a premium Nest. This Refund Policy outlines the conditions under which refunds are granted for premium Nest subscriptions purchased through the Pingerbird platform.

You are eligible for a full refund if you request it within 7 days of your initial subscription payment and have consumed fewer than 20% of the available content in that Nest. Refund requests made after 7 days of payment will not be eligible, regardless of usage.

Refunds will not be issued if you have accessed more than 20% of the Nest content, if the request is made after the 7-day window, if the subscription was purchased during a promotional or discounted period, or if your account has been suspended for policy violations.

Monthly subscription renewals are non-refundable. You are responsible for cancelling your subscription before the renewal date if you do not wish to continue. You can cancel anytime from within the app — your access will remain active until the end of the current billing period.

To request a refund, email us at support@pingerbird.com with your registered email address, the Nest name, and the date of payment. Please include your reason for the request. Our team will review and respond within 3 business days.

Approved refunds are credited back to the original payment method within 7–10 business days, depending on your bank or payment provider. Pingerbird is not responsible for delays caused by your financial institution.

When a refund is approved, the corresponding creator payout for that transaction is reversed. Creators are not charged any additional fees for genuine refunds processed within policy.

If you believe a refund was incorrectly denied, you may escalate your request by emailing support@pingerbird.com with subject line "Refund Dispute". We will review escalations within 5 business days and our decision will be final.

For refund queries, reach us at support@pingerbird.com. We aim to respond within 2 business hours during business days. You may also reach us on WhatsApp at +91 87929 04998.

A question about this policy?

Get in touch with the Pingerbird team.

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